Agenda
Day One Day Two Day Three
| Day One: October 8th (Tues) |
| A 360ᵒ view of telematics: Create a positive change toward customer-centric telematics services |
| The future of the connected car revealed: Integrate the car into the consumer’s lifestyle both inside and outside the vehicle. |
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| Enhance telematics and the car buyer’s journey: Use telematics to monitor and develop CRM and provide customizable telematics services to improve the customer experience. |
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| Meet consumer needs through CRM and data management: Hear how data selection, analysis and security can deliver insight on the customer |
| Justify the cost of data investment: Understand the potential benefits and cost of a strong data management platform to improve better understand the customer |
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| Learn how market research and data analysis companies can source, analyze and utilize data obtained from the vehicle to strengthen your understanding of the customer. |
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| Data security: Improve customer confidence by legally and securely utilizing data obtained from the vehicle. |
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<Panel Discussion 1>
Improve brand loyalty and market share by creating value from data analysis and utilization of big data. |
- Explore the value that can be created from data utilization. What business model will enable data services?
- What business models will justify the investment in data systems?
- What shape will the data service centre architecture take?
- What will services look like in the next 3-5 years? What strategic partnerships are required to enable these services?
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| Increasing connectivity to better understand the customer. |
| Reinvent the OEM-Telecom relationship to connect the consumer and reduce connectivity costs: |
- Learn how OEMs can build a win-win telecom partnership
- Identify how telecoms can leverage their IT and telecommunication infrastructure to reduce the cost of connectivity
- Maximize customer confidence by maintaining secure connectivity across the global telematics ecosystem
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| Explore the best approach to connect the customer: NFC, Bluetooth, WiFi. |
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| Hear from smartphone manufacturers about future connectivity strategies to anticipate customer’s connectivity needs. |
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| Networking party |
Day One Day Two Day Three Top
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| Day Two: October 9th (Wed) |
| Add value to the drivers’ journey: Develop a personalized telematics service by sourcing and managing quality content |
| Improve the customer experience through personalization of telematics services. Learn how sourcing app-based content can provide the variety required for personalized services. |
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| Hear how to build to an effective app developer community to deliver a variety of services at a lower cost. |
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| Manage content quality to maintain brand equity. How will OEM decide what content makes its way on to the screen. |
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| Learn about next generation real time services on smart devices: How will web and smart device based apps affect the telematics ecosystem. |
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<Panel Discussion 2>
App Developer Communities and the future of content acquisition: |
| As OEM are adopting app developer communities to source original content and integrated smartphone and web based content, it presents a challenge to current strategic partnerships with content service providers. What shape will content acquisition take? |
| Increase brand loyalty through user orientated platforms: Learn how to develop a platform that delivers personalized services to the consumer |
| Interoperability: Learn how smart device agnostic platforms can open up your market share. |
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| Upgradability: Use open source technology to provide up to date service and content that meets rapidly evolving customer needs. |
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| Intuitive HMI design: How to maximize customer satisfaction with an easy to use HMI. |
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<Panel Discussion 3>
The Great Platform Debate: Standardization and Open Service Platform: |
| While standardization and more open platforms offer a variety of services and lower R&D costs, there are concerns over the safety, security and the degree of control OEMs have over more open platforms. Discuss how the automotive industry can work between open standard, propriety systems and current content providers to keep pace with the advances in consumer electronics. |
| Increase your market share by targeting the global customer |
| Identify new needs and opportunities in developing markets. (ASEAN, China, India) |
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| Strengthen brand loyalty and customer relationship in existing markets. (EU/US) |
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| Identify potential collaboration to deliver personalized services for the customer |
<Panel Discussion 4>
Horizontal IT vendors: Opportunity or Threat: |
- What role will IT vendors play in the telematics ecosystem?
- How will IT companies affect current strategic partnerships and business models?
- What benefit will be realised through collaboration with IT companies?
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Day One Day Two Day Three Top
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| Day Three: October 10th (Thu) |
| Understand business model and market conditions of the telematics ecosystem in China |
| Identify the customer needs in the Chinese market. What services are popular among Chinese users? What are the new demographic trends? |
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| Sustainability of current business model. Can subscription model continue to make money in China? Explore the new business models that are evolving in China. |
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| Regulation: How will current and planned regulation affect OEMs operating in China? |
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| <Panel Discussion 1> |
| Details Coming Soon |
| Sourcing and delivering services to the Chinese consumer |
| Connectivity infrastructure: How are wireless carriers working to provide seamless connectivity in China? |
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| Will app developer communities take off in China? |
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| Platforms: What is next for China? |
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| What unique new service opportunities will arise in China? |
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| <Panel Discussion 2> |
| Details Coming Soon |
| End of Summit |
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Day One Day Two Day Three Top
