Overview: In-depth guide to the pending changes in national and EU legislation - PLUS, how it will impact your link in the value chain?

• Understand how your business will be affected by the EU's new directives on privacy, data protection, and electronic communications
• Will the Convention on Human Rights impact on your organisation?
• What changes should you anticipate: interception of communications, disclosure and retention of data issues for anti-terrorism and criminal investigations?
• How will new Health and Safety regulations influence your customer liability off site?
• Will the 2005 Sectoral Working Time Directive lead to budget restriction or create new opportunities?

Clive Gringras, partner, Olswang

Keynote: The new criteria for After theft tracking systems for vehicle recovery

• What are the basic technical requirements for :
  • Service Providers
  • System Installation
  • Secure Operating Centre (SOC)
  • Police Response
  • Vehicle Recovery
• How will national standards need to change in order to meet the future EU directive?

Martyn Randle, Research Engineer and Cat 5 working group founder, Thatcham
Andy Rooke, Secretary, ACPO and Inspector, Sussex Police

Q&A: Real world implementation: Your questions answered by experts from across the value chain

• What role is envisaged in the new criteria document for SOCs?
• What are the operational requirements SOCs have to meet?
• How can the challenges of integration, compliance and quality be overcome?
• How can weaknesses in the tracking supply chain - from supply, installation and maintenance - be met?
• What are the chances of a standardised police response to car recovery across Europe?
• Take home strategies to accurately estimate the cost of compliance and recalculate your offer's benefits

Moderator: Martyn Randle, Research Engineer and cat 5 working group founder, Thatcham
Jim Hammond, Deputy Chair, ACPO road policy ITS working group and Superintendent, Sussex police
Tony Blick, Managing Director, National Communications Group Limited
Peter Stanley, Secure Operating Centre Manager, Securi-Guard
Barry Tremeer, Director, Automotech Ltd
Howard Baron, Chief executive, VSIB

Phil Gledhill, Claims Technical Manager Motor, Norwich Union

Case Study: Quality control and certification for vehicle tracking

What you can learn from the Benelux market:

• What are the latest trends in certification, from tracking systems through to the police?
• How will private service centres operate - and where does that leave official alarm control centres?
• Understand the new insurance requirement and witness how the role of insurance companies is changing
• What are the different regulations on remote stopping of - and interference with - vehicles?

Tjip Koopmans, Director of the SCM, Chairman, Anti-theft Commission of the European Insurance Association

Keynote: The industry's first look at the European Standard Authority pre-Standard document on After theft systems for vehicle recovery (*due for publication in 2004)

• What exactly does the PrENV European Standard consist of?
• What are the expectations of user groups across Europe?
• What is the likelihood of response to systems operating across international borders?
• Does the publication of standards mean one-size-fits-all systems?
• Are existing systems included or will they become obsolete?
• How will vehicles stolen in another EU country be dealt with?

Alan McInnes, Chairman, CEN TC 278 (Road Transport & Vehicle Telematics) WG14 After Theft Systems for Vehicle Recovery

Case Study: What will the new Galileo satellite navigation system mean for your business?

• Galileo + GPS: A case of one plus one = three?
• How will the costs and benefits of Galileo deployment in tracking products affect your company's bottom line?
• Which applications and services will Galileo receivers support?
• What impact will Gallileo have on the tracking industry?

Paul Kompfner, Senior Project Manager, Ertico - ITS Europe
Stephen Clark,Vice President Business Development, THALES BGPBS

Case study: Understand why cellular network infrastructure decision will drive competitive advantage

• What's the optimum way to handle regional, national and international requirements for pan-European tracking services with regard to:
  • Quality of service
  • Roaming technical regulation and network connection issues
    
• What's the best way to manage connection and communication cost when roaming?
• How can you save money by optimising your network choice and usage?
• Can you cut cost and drive customer acquisition through clever cellular network choices?

Christian Birle, Senior Technology Manager, Vodafone Group Research & Development

Keynote: Understand what products and services the freight industry needs today

• What do truck drivers want from a European road network?
• How legislation plays against fleets and how tracking can help?
• What ITS solutions are now in place - and what's coming next?
• What has the FTA telematics members survey on telematics revealed?

Don Armour, International Manager, Policy Directorate, FTA

Case Study: Best practice for system purchase, integration and after-sales services

• How do you make tracking systems a must-have, given increased competition and falling residual value in the leasing market?
• What costs and criteria must be examined in a complex contract hire?
• What more can you do to sell the technology benefits to leasing companies and end users?
• Which of the up-coming developments in technology are most likely to affect your business?

Mike Waters, Head of Market Analysis, ArvalPHH

End user sessions:

a) What the customer wants:

• What do customers really want from a vehicle tracking system?
• Best practise suggestion on project scooping activity and processes functional definition
• Satisfaction assessment methods and ROI measurement
• How to ensure drivers positive feedback?

Matt Hague, Product Manager, Microlise Limited

Jason Keegan, Logistics Development Controller, New Look Retail

b) How to improve you CRM strategy?

End users explain how they came to use tracking systems and their relationship with the operators. You will learn:

• How you can organise successful customer satisfaction assessments
• How to make formal training initiatives a key to customer retention
• How best to handle union issues for win-win results
• How far you can go to control tempering

Technology and business case behind the Pay As You Drive project:

The presentation will look at the experiences gained in the development to of the Norwich Union Pay as you Drive Pilot Project.

• How they created a system for the real-time collection of vehicle data using a 'black box' device installed in its customers' vehicles.
• How the system collects information about where, when and how a vehicle is driven
• How the information is then managed and processed
• What were the technical challenges to implement the systems backhaul?
• What is Norwich Union's strategy in terms of CRM, pricing and security

Robert Ledger, Head of Telematics, Norwich Union

Chris Winter FBCS FIEE, Distinguished Engineer, Member of IBM Academy of Technology

Case Study: Electronic Toll Collection Systems - a growth opportunity?

• How is Europe's regulative framework for ETC likely to develop?
• Is it realistic to anticipate a common European standard?
• Where are the prime opportunities for telematics providers?
• What's the business case for ETC/Telematics partnerships between TSPs, OEMs and SIs?

Dr. Dieter Lange, VP Communications, Media and High Technologies, AT Kearney

What's the future of VAS based on the Toll Collect infrastructure?

In response to the European Commission's competition concerns, the Toll Collect consortium has given 3 commitments related to the supply of service through the Toll Collect Unit. Hear from the main players in the consortium what they will do:

• How will road pricing become a platform for VAS ?
• What is the Telematics Gateway?
• How will the Toll Box work for third party telematics companies?

Michael Leyendecker, Area Manager Central and Western Europe, DaimlerChrysler Services

Pierre Henri Gabriel, Program Director, EMEA, Telematics solutions, IBM

Concluding Panel session: The business case for an integrated Black Box

Is it viable to anticipate an integrated, onboard unit that combines legally-required applications like road charging and tachograph with a variety of service applications?

• What are the business cases for and against a one-box-does-it-all solution?
• What partnerships will be necessary to make it happen?
• What role will vehicle manufacturers take?
• What are the different revenue models across the value chain, how do they match?

Moderator: Ian Curran, Head of Telematics, O2
Steve Coffin, General Manager/ Fleet Solution, Siemens VDO
Matt Walker, MAN ERF Telematics

Dereck Beevor, MD, Roadtech

Andrew Suttle, Regional Sales Manager, EMEA M2M Com, Sony Ericsson Mobile Communications International AB

Colin Paterson, Head of Marketing and Business Development, Tracker